November 15, 2017

And The Tony for best performance is... Customer Service Reps!

Tony Award for Customer Service Call Center

HolaHolaHola Beautifuls!!

Hoy Babushka speaks of a world little appreciated, often complained about, and definitely made fun of- Customer Service, in particular the Call Center. As a veterana of this environment with over 10 years served, BB will illuminate un poquito of the nature of this world.  

Note Babushka used The Tony Award, an award for LIVE theatrical performances. THAT's the premio equivalent to what CSRs do. No recorded conversations here. Stamina, persistance, perserverance DAILY.  To be cheerful and effective over 50 times a day, EVERY DAY. 

customer service expectations

THIS is what Customer Service Reps have in mind, what they've been trained to think of and accomplish on every call.  Wow and Woah verdad? 

keep calm excellent customer service

Ahora, eso si. Is it possible to do all the time on every call?  JU SO FONII!!! But ya gotta give them points for trying. And they really do try, for many reasons. Pride in their work, honestly wanting to help, it's their livelyhood, muchas razones to be personable y profesional. Y aunque callers tend to forget there is a persona de carne y hueso on the other side, the demeaner of a good CSR is courteous and caring.  Of course as they say, "You get more flies with honey than with vinegar." so you try to be nice too and BB guarantees your call will stand out and help will be gladly given and with more sincerity.

customer service lily tomlin

Si Beautifuls, this is definitely verdad- both for you AND the CSR,

customer service quote

As previously stated BB, having served more than 10 years in the Call Center Arena she knows this mundo. VERY well. 

DUMB is not the problem, RUDE is.

  Es mas, just recently returned to that mundo and worked para"steady income" for a state division that truly is an example of- 

even got kudos- so BB hasn't lost her touch.

Pero what BB no longer has es el estamina to do over 50 performances a day.

Babushka ended up exhausted.

work meme

Babushka's a good actress, pero THAT Tony award goes to others. Dure 5 months.

To quote Steve Jobs-

Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle. As with all matters of the heart, you'll know when you find it.

Babushka doesn't settle and at this altura knows herself very well.
Advancing age no matchea with status quo.
At least, not in this Babushka's Baile.

; )

Babushka Besos a todos. Cuidensen.

Bohemian Babushka
Bohemian Babushka

Groovy Spanglish speaking Grandma of 6 who loves life and all its adventures. Motivational while still keeping it real, Babushka shows how all things looked at with gratitude are good, and how to say to la vida- JU SO FONII!!!

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Always remember- If someone doesn't see YOUR brilliance, just look at them, smile, and say- JU SO FONI!!!